Warranty Manager CW Lake Harris

SUPERVISORY RESPONSIBILITIES: 
• Interview, select, and train employees 
• Set rates of pay and hours of work 
• Address employee complaints, mediate and resolve conflicts 
• Communicate areas of accountability and performance expected of personnel assigned 
• Appraise employee performance, and resolve performance issues 
• Develop individuals for future advancement 
• Plan, assign and direct the work of employees 
• Determine the types of equipment to be used in performing work, or materials needed 
• Monitor work for legal or regulatory compliance 
• Provide for safety and security of the workplace 
• Ensure adherence to corporate policies and procedures 
• Maximize employee morale and productivity 
• Maintain current MVR (Motor Vehicle Registration) and driver’s license records on Kolter Homes Warranty Vehicle 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
• Assist and ensure that all Warranty Department policies and procedures are in place to achieve highest level of 
internal and external customer satisfaction 
• Meet with homeowners, trades, and other Kolter representatives to identify potential problems, and troubleshoot, 
to ensure issues are resolved timely and in accordance with company policies and procedures 
• Attend Kolter Homes management meetings relative to construction, warranty, and quality control topics 
• Review weekly service report from the Warranty Technician and provide corrective action to the appropriate Kolter 
Homes team members 
• Favorably represent the company to promote its aims and objectives and foster and enhance public recognition and 
acceptance 
• Monitor and control expenditures of the department budget to meet goals 
• Provide direction to Warranty team and set performance goals accordingly 
• Coordinate staffing for emergencies and post job closings as needed 
• Coordinate liaisons between Warranty Team members, contractors, and homeowners 
• Monitor type and quality of warranty service issues and identify methods to prevent or resolve issues 
• Travel between job sites as needed and on a regular basis 
• Review industry and trade practices on a regular basis 
• Manage and ensure warranty service requests and/or work order tickets, appointments are made and complete in 
a timely manner 
• Communicate with Senior Management any re-occurring issues, trends, or lack of performance from any of trade 
partners 
• Ensure Kolter Homes follow up procedures are made with each homeowner 
• Inspect and maintain all model homes after turnover to Warranty Department 
• Maintain open communication with Senior Management of any litigation or high-level warranty or defective items 

 

REQUIRED JOB KNOWLEDGE, SKILLS, AND ABILITIES: 
• Read and interpret construction documents and other related work documents 
Effectively and professionally communicate (in oral and written form) with internal and external Purchasers 
• Manage multiple priorities in a timely and professional manner with strong attention to detail with limited supervision 
• Demonstrate commitment to integrity, company values, customer-focus, and established policies and procedures