Warranty Manager DeLand, Florida

SUPERVISORY RESPONSIBILITIES:

•          Interview, select, and train employees
•          Set rates of pay and hours of work
•          Address employee complaints, mediate and resolve conflicts
•         Communicate areas of accountability and performance expected of personnel assigned
•          Appraise employee performance, and resolve performance issues
•          Develop individuals for future advancement
•          Plan, assign and direct the work of employees
•          Determine the types of equipment to be used in performing work, or materials needed
•          Monitor work for legal or regulatory compliance
•          Provide for safety and security of the workplace
•          Ensure adherence to corporate policies and procedures
•          Maximize employee morale and productivity
•          Maintain current MVR (Motor Vehicle Registration) and driver’s license records on Kolter Homes Warranty Vehicle  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist and ensure that all Warranty Department policies and procedures are in place to achieve highest level of internal and external customer satisfaction
• Meet with homeowners, trades, and other Kolter representatives to identify potential problems, and troubleshoot, to ensure issues are resolved timely and in accordance with company policies and procedures
• Attend Kolter Homes management meetings relative to construction, warranty, and quality control topics
• Review weekly service report from the Warranty Technician and provide corrective action to the appropriate Kolter Homes team members
• Favorably represent the company to promote its aims and objectives and foster and enhance public recognition and acceptance
• Monitor and control expenditures of the department budget to meet goals
• Provide direction to Warranty team and set performance goals accordingly
• Coordinate staffing for emergencies and post job closings as needed
• Coordinate liaisons between Warranty Team members, contractors, and homeowners
• Monitor type and quality of warranty service issues and identify methods to prevent or resolve issues
• Travel between job sites as needed and on a regular basis
• Review industry and trade practices on a regular basis
• Manage and ensure warranty service requests and/or work order tickets, appointments are made and complete in a timely manner
• Communicate with Senior Management any re-occurring issues, trends, or lack of performance from any of trade partners
• Ensure Kolter Homes follow up procedures are made with each homeowner
• Inspect and maintain all model homes after turnover to Warranty Department
• Maintain open communication with Senior Management of any litigation or high-level warranty or defective items